VIP Help Desk JVZOO – Software to Create Help Desk Support with Centralized support desk for Multiple Product with Complete Functions
NEW RELEASED JVZOO – VIP Help Desk is Software to Create Help Desk Support with Centralized support desk for Multiple Product with Complete Functions
“Prive Off 80% for Our Best Selling Help Desk Software!”
VIP Help Desk is Best Software that lets you add simple, cut and paste support to any amount of sites, connecting them all in one web-based software you control yourself. VIP Help Desk will help you Save yourself tons of customer support hours and use all the answers you give to eliminate buyer concerns directly through your sales page! This particular held desk software contains all of the functionality that you’d expect help desk software to have at a very small fraction of the price being charged for most other help desk software. VIP Help Desk Software is A Technically Simple Way to Reduce Support Time & Costs By 300%, Have Your Company Look Like A Big League, Bluechip Business And Send Your Customer Satisfaction Soaring!
VIP Help Desk Features :
- Adding extra fields in Submit Ticket page
- Adding product wise departments.
- Facility of adding dynamic fields for departments to collect the information from user at the time of posting ticket.
- Admin can make dynamic fields as mandatory or optional .
- Admin can view log history ,Ticket History and add Ticket Note –new feature in Manage Tickets module
- Admin can view the ticket log history of user e.g. checking ticket status as open or closed
- Admin can see the ticket history of any user (i.e ticket details of ticket submitted by same user for the same department)
- Admin can assign ticket to any operator, can add ticket note .
- Admin login link is added in ticket details page after clicking on it admin panel login page is displayed .
- Added product Type field in Add product page &listing page of manage products
- Added new module Manage Product Types
- Centralized support desk feature –Multiple products are displayed on single help desk system.
- For centralized support system, created interface to manage product types e.g.MemberSpeed and Surefire Wealth etc.
- Functionalities of Manage product Types module
- Add Product Types
- Admin can add product types as follows
- Manage Product Types module have following functionalities
- Add New product types
- Edit product types
- Searching & Sorting functionality
- Delete Functionality
- Active /Inactive functionality
- Sorting functionality for Product Types ,Date Added & Date Modified
- Ascending & Descending sorting order functionality
- If product types having product then while deleting product types system displays confirmation message like “Product types cannot be deleted, there are products under this product type “ as per usability & added data security.
- Admin can inactive the product types, after inactivating product type’s products are not displayed to user panel.
at VIP Help Desk, Operators have the capability to fully manage the service and support department assigned to them with little or no explanation. That means more free time for you to spend catching up on what really matters. Operators can assign a ticket to other staff in your company or other departments and can “talk” to each other privately about the ticket by using the “Add Note” feature. It’s a neat way to take notes, assign tickets and follow up with important issues. All without interrupting the ticket’s owner.
What Operator can do In VIP Help Desk Software :
- Operators can view a ticket’s log history of users
- Operators can assign tickets to other operators
- Operators can see the history of tickets
- Operator can add a note to tickets
- Added Admin login link in ticket details page ,after clicking on admin login link control goes to login page of admin panel.
- All links now open in new window keeping accidental loss of work to a minimum.
- Operators can now assign tickets to other operator by selecting product and department
- Operator can add note to ticket
- When operator select Note type as Ticket and Note Visible to “All Staff Users “ then note is visible to all staff members of that ticket .
- When operator select Note Type User ,Note Visible to “All Staff users “ then ticket note is displayed to all staff members for every ticket of that user .
- Log history displays ticket open /closed status
- History of ticket displays how many times tickets opened by same user .
Skyrocket customer loyalty and satisfaction by building relationships with your buyers. Customers who receive timely, professional support are more likely to become your customers for life! (Also, a website that does not have a help desk, has to offer its customers support via email. And we all know the problems of email communication and filters!). Increase the percentage of repeat customers. Satisfied customers will trust you to deliver on your promises and buy from you again and again.
If enough complaints, refunds, or failed attempts to contact you arise – your account and the money in it are in serious danger. Without a second thought your livelihood can be swept away from you with no chance of appeal. But this situation can be easily avoided with VIP Help Desk providing strong communication, support and credibility for your sites. If your not using a customer support desk – most likely – potential customer questions, as well as refund requests are heading strait for your normal email. Or, in most cases – refund requests and complaints are going directly to your payment processing system – like Paypal or Clickbank.
With VIP Help Desk Software, Now your visitors and customers can:
- Submit a ticket.
- Specify a department, ticket priority, ticket-subject and ticket-matter.
- Check the status of his ticket as often as (s)he likes.
- Re-open/close ticket.
- Check out the Troubleshooters added by Admin or Operator.
- Browse the Knowledge base added by Admin or Operator.
- Download files added by Admin in downloads folder.
- Stay up-to-date by checking out what’s up and what’s new, by viewing the Announcements added by Admin.
- There is also a Popular Knowledge base Topics, giving users quick access to the most popular views and issues in Knowledge base.
“We searched high and low for a help desk solution that had the flexibility and features we needed for our InstantMember.com site and thanks to your recommendation. What an incredible piece of VIP Help Desk software!…It’s easy to use, it’s slashed our support costs and response times in half and everyone loves it from the support team who use it everyday to our clients who get the fast and efficient support they need. I have installed and tried at least FIVE different ones costing from $100 to $500 and I still like VIP Help Desk the best. Thanks for the hard work and details you put into your software/scripts.”
Save time for both the customer and support staff by using Knowledge base in a creative way. VIP Help Desk has been designed with the goal that speeding up support time, and helping the customers find what they want as fast as possible. Because we’re so confident you’re going to love VIP Desk 3.0, we’re willing to offer an ironclad, 100% money back guarantee. Try it out and put it to the test! If you aren’t completely satisfied, simply contact us anytime within the first 30 days and we’ll refund all of your money. So there is ro risk for you. Get VIP Help Desk Software Now.